Hook and Loop FAQ - xwtextile OEM/ODM Manufacturer

Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Standard sew-on and adhesive hook and loop MOQ is 500 meters/color; flame retardant and high-temp types are 300 meters; specialty die-cut pieces are 1,000 pcs; wide backing fabrics are 100 meters. First-time customers can request small sample orders (50-100 meters) for testing and certification.

Question 2

Can I mix colors in one order?

Accepted Answer

Yes. Mixed-color orders require a minimum of 500 meters per color, with no limit on total order quantity. If you need multiple colors from our 100+ Pantone palette, they can be combined in one order and we will arrange production and shipment together.

Question 3

How to request samples? What is the cost?

Accepted Answer

Standard specification samples are provided free of charge (up to 5 specs), with customers covering courier costs. Custom samples (special colors/specs) incur a sampling fee of RMB 200-500, which can be deducted upon bulk order placement. Sample production takes 3-5 business days, with courier delivery in 3-7 days.

Question 4

What is the standard production lead time?

Accepted Answer

Standard products (existing specs and colors): 7-10 business days; custom colors or specs: 10-15 business days; special materials (flame retardant/high-temp/PTFE): 15-20 business days. Peak season (September-November) may add 3-5 days; advance ordering is recommended.

Question 5

What shipping methods are available? How long to Europe/USA?

Accepted Answer

We support DHL/FedEx/UPS express (3-7 days), sea freight (Europe 25-35 days, USA 20-30 days), and air freight (7-12 days). Express is recommended for small quantities; sea freight FOB Guangzhou/Shenzhen for large quantities. We can assist with freight forwarding or accept customer-designated forwarders.

Question 6

Do you offer rush/expedited production?

Accepted Answer

Yes, we offer rush production. Standard products can be expedited to 3-5 business days (with a 20-30% rush surcharge). Rush orders require advance confirmation of stock and capacity. We recommend contacting our sales team directly via WhatsApp to confirm feasibility.

Question 7

What certifications do you hold?

Accepted Answer

We hold the following certifications: ISO 9001:2015 (Quality Management System), OEKO-TEX Standard 100 (textile harmful substances), SGS test reports, REACH compliance declaration, RoHS compliance declaration, and UL94 V-0 flame retardant certification (for FR series). All certification documents are available upon request.

Question 8

Are your products compliant with EU REACH and RoHS?

Accepted Answer

Yes. Our standard product range complies with EU REACH regulations (SVHC substances below 0.1%) and RoHS directive (free of lead, cadmium, hexavalent chromium, and other hazardous substances). We can provide third-party test reports issued by SGS and our own compliance declarations.

Question 9

What is the UL94 rating of your flame retardant products?

Accepted Answer

Our flame retardant series achieves UL94 V-0 rating (highest flame retardant grade), with an oxygen index ≥ 28%. The high-temperature series (PTFE material) also achieves UL94 V-0 and can be used continuously from -40°C to 200°C. All flame retardant products have third-party test reports issued by SGS.

Question 10

Can you produce custom colors? What is the minimum quantity?

Accepted Answer

Yes. We support any color from our 100+ Pantone palette, and can also color-match based on customer-provided samples. Custom color MOQ is 500 meters/color. Sampling takes 3-5 days, with color difference controlled at ΔE ≤ 1.5 (ISO 105-A02 standard).

Question 11

Can you print logos or text on hook and loop tape?

Accepted Answer

Yes. We offer heat transfer and screen printing methods to print brand logos, text, or patterns on hook and loop tape surfaces. Up to 4 print colors, minimum print width 20mm. Printing MOQ is 1,000 meters, with separate sampling fees.

Question 12

Can you produce custom shapes (circles, squares, irregular shapes)?

Accepted Answer

Yes. We offer laser cutting and die cutting to produce circles, squares, ovals, and any custom shapes. Minimum size 5mm×5mm, maximum 300mm×300mm, tolerance ±0.3mm. Die-cut MOQ is 1,000 pcs; laser-cut MOQ is 500 pcs.

Question 13

How washable is your hook and loop? Can it be machine washed?

Accepted Answer

Standard nylon and polyester hook and loop can withstand 60°C machine washing for 50+ cycles, with tensile strength retention ≥ 85%. We recommend fastening the hook and loop together before washing to prevent the hook side from catching other fabrics. Flame retardant types should be hand or machine washed below 40°C.

Question 14

What surfaces can adhesive hook and loop stick to?

Accepted Answer

Acrylic adhesive works on smooth surfaces (metal, glass, hard plastic, painted surfaces) with bond strength ≥ 4.5 N/cm². Rubber adhesive works on rough or porous surfaces. Not recommended for soft PVC, silicone, PE/PP, or other low surface energy materials. Clean the surface before application; optimal bond strength is achieved after 24 hours.

Question 15

What is the lifespan of your hook and loop fasteners?

Accepted Answer

Standard nylon hook and loop can withstand 10,000+ open/close cycles under normal use conditions, with tensile strength retention ≥ 80%. Products made on our Karl Mayer warp knitting machines have higher hook density and can last 15,000-20,000 cycles. Flame retardant and high-temperature types last approximately 5,000-8,000 cycles due to material properties.

Question 16

What payment methods do you accept?

Accepted Answer

We accept: T/T bank transfer (most common), L/C letter of credit (orders ≥ USD 10,000), PayPal (small orders), and Western Union. Standard payment terms are 30% deposit + 70% balance against copy of B/L. Long-term customers can negotiate monthly settlement.

Question 17

What Incoterms do you support?

Accepted Answer

We support FOB (Guangzhou/Shenzhen), CIF (destination port), EXW (factory), and DDP (delivered duty paid). The most common is FOB Guangzhou/Shenzhen, where customers arrange their own freight forwarder. We can also provide CIF quotes and assist with marine insurance.

Question 18

How do I get a formal quotation?

Accepted Answer

Please contact us via: 1) Fill in the website inquiry form (reply within 24 hours); 2) Email mario@xwtextile.com; 3) WhatsApp: +86 137 2602 5358. For a quote, please provide: product type, specifications (width/material/color), quantity, and destination port. We typically provide an initial quote within 2-4 hours.

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